60-day money back guarantee
You have 60 days from the date you sign up for a service to use it and decide. If you are not happy, you can ask for a full refund for that service.
To ask for a refund, log in to the client portal and open a support ticket saying which service you want to cancel and that you would like a refund. We will contact you for the details we need to process it.
The guarantee covers these services, which iStartCloud provides directly:
- Shared hosting
- Power hosting
- Business hosting
- Email hosting
It does not cover third-party services or products, including domain registrations, transfers, renewals and domain privacy, or commercial SSL certificates.
99.9% uptime guarantee
We guarantee 99.9% uptime for the servers and network that run your hosting and email.
The uptime guarantee does not cover:
- Scheduled or planned maintenance and upgrades
- Upgrades or downgrades of your hosting account
- DNS or IP address changes
- Domain expiry
- Errors caused by outdated scripts or code on your website
- Incorrect setup, scripts or configuration by the account holder
- Suspension for non-payment
- Suspension for exceeding plan limits or resources
- Problems with your own internet connection or data
- Natural disasters or physical attacks
- Denial of service (DDoS) attacks
Honesty guarantee
We believe in good old-fashioned values and principles, and they have stayed with us since we started in 2001.
Our commitment is to:
- Provide a working system
- Offer sensible services
- Put service first
- Be truthful and open
- Put it right when we make a mistake
And to avoid:
- False advertising
- Misleading sales hype
- Hidden fees or clauses
- Lies or misinformation
If you feel we are not living up to this, please tell us directly so we can put it right.